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| Mission |
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AutoCoast Insurance Service will provide a variety of
insurance products and services to the Hispanic consumer.
We will offer our customers low cost insurance
in geographically convenient locations to maintain
superb customer service. Building a co-op relationship
and making employment at AutoCoast Insurance
Service challenging, financially rewarding and enjoyable. |
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Target Market |
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AutoCoast Insurance Service will focus advertising
and staffing with the Hispanic market. The co-op offices
will be strategically opened in Demographically
Hispanic areas with a large amount of foot traffic to
attain walk-in business, and allow are customers to
conveniently locate an office. AutoCoast Insurance
name will be branded into the Hispanic Communities
by participating in community, local events, print ads,
and Hispanic Media. |
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Operating Plan |
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AutoCoast Insurance service will target the Hispanic
market with low cost Insurance products and strategically
set up co-op offices in high traffic Hispanic communities.
The key to promoting a successful brokerage
is to keep operating expenses to a minimum,
which will allow AutoCoast to have a competitive
pay structure for it's employees. Our partnership with
a marketing and advertising company will enable us to
cut production and advertising costs, the marketing
company specializes in the Hispanic advertising arena
and is responsible for generating business for some of
the largest brokerages in California. AutoCoast Insurance
will set up a co-op relationship with a California
based company that caters to the Hispanic community,
which will help minimize operating costs. Ameri-
Coast will draw up an agreement with the co-op company
to benefit both parties’ involved.
Products and quality control-Carrier appointments
have been attained; designated carriers will be utilized
strategically to maintain quality control and low loss
ratios. Underwriting and customer service will maintain
clean, profitable business and satisfied customers.
The majority of the Hispanic clientele use cash for all
transactions, therefore we will offer are customers an
opportunity to set up an account with Account Now.
Account Now is a pre-paid card that is used for down
payments and monthly payments, and pays a fee to
AutoCoast Insurance for every customer signed up.
Office and equipment-Corporate office will be located
in Orange County and house underwriting, customer
service, accounting, and executive staff. All offices will
be set up the same using FSC Rater, Record Guardian,
and Call 8 to monitor all incoming calls and
manage our book of business. Corporate office will
monitor incoming calls to maintain quality customer
service and high closing ratios. Each office will staff 1 to 6 bi-lingual agents based on volume written, the
larger offices will have a customer service representative.
Bound applications are submitted to corporate immediately
for quality control, and each office is responsible
for daily deposits of any collected funds. "we specialize in co-op insurance sales opportunities! |
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Marketing |
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AutoCoast Insurance will be broken into three marketing
divisions to maximize company growth. Each
division will have its own dynamic marketing plan; the
divisions are as follows, 1) Hispanic Market, 2) The
General Market, 3) The Auto Dealer Division. Marketing
is defined by teamwork, quality, and excellence.
The Insurance industry shows policyholders go to their
phones and branch offices to take care of their needs.
Success is based on experienced agents promoting
integrity through respect and product knowledge. Integrity
spans all boundaries, including honesty and
customer service, which serves to long-term relationships.
Studies show 90% of the public forms their perception
of a company based on experience, 60% of
the public will terminate their relationship with a company
based on a bad experience. AutoCoast Insurance
will staff the high volume offices with an experienced
customer service representative to maintain the
retention of there products. Good quality assurance
team within a company helps ensure that agents meet
our client’s goals and standards. AutoCoast reputation will focus on professionalism and customer satisfaction
built with integrity and strong work ethic. |
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Advertising |
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AutoCoast Insurance will focus on the Hispanic Marketing
when advertising as the cost per call and closing
ratios are much higher then the general market.
The industry standard closing ratio per call is 40% on
the Hispanic Market as to 28% in The General Market.
The cost per lead is a 1/3 the cost in the Hispanic
Market as compared to the General market, as the
profits increase the money spent on advertising will increase.
The Marketing and advertising partner will be
responsible for production and delivery of all media
ads. Advertising budget will start at $25 k a month and
will gradually increase as profits and staff increases.
Advertising has to be closely monitored, which will
allow us to spend money on the spots with the highest
return. The Hispanic advertising campaign has the
highest rate of return and branding the company name
at lowest costs compared to the General market. The
Hispanic insurance market is most effective when strategically
opening offices in demographically high Hispanic
communities. The Hispanic population boomed
61% between 1990 and 2003 – exploding from 21.9
million to 35.3 million – making it the fastest-growing
group in America. It is projected that the Hispanic
population will triple in size, reaching 24% of the total
U.S. population. The Hispanic Advertising has been
growing at an average rate of 17% per year over the
past 5 years. |
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Keys to success |
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Quality control and real time underwriting will minimize
loss ratios and increase retention.
Maintaining a good pay structure and benefits to avoid
company turnover and maintain company profits and
growth.
Deliver much greater value than “normal” businesses
in the insurance industry. Focus on image attitude,
price and product/service.
Keep updated and know about the competition but do
not “compete” in traditional ways of the industry. Monitor
the competitors sometimes steal good ideas but do
not waste time trying to compete with the mediocre.
Benefits of joining our Co-op program
AutoCoast Insurance services Inc. is offering a dynamic
opportunity to earn additional income during
these tough economic times. All advertising, marketing,
and administration will be handled by AutoCoast
Insurance therefore there will be no expense to you.
AutoCoast will pay for licensing and/or staff your
office with experienced licensed bilingual agents. The
only thing you need to provide is an open desk.
Please contact one of our marketing representatives
for additional information.
Ameri-Coast Insurance will be open
Mon – Fri 9 to 7 and Sat 9 to 5. |
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Contact Information
Local: 714-956-3100 /
Fax: 714-956-3101
dr_americoast@yahoo.com
Address: 1510 S Lewis St Anaheim
CA 92805 |
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